RETURN & EXCHANGE POLICY
- All returns must be received within 14 days of original ship date.
- Returns are processed within 5-7 business days of package receipt.
- All tags must be attached, merchandise in original condition and original receipt is required.
- You may return merchandise purchased online at our New Ulm store for refund or exchange.
- Due to quick turnover, we do not currently have an online exchange policy.
- Shipping is non-refundable.
SEND RETURNS TO:
204 N Minnesota St
New Ulm, MN 56073
Semblance is not responsible for missing, damaged, or packages lost in transit.
- At this time, we only offer Standard Shipping. Please note delivery time does not include Saturdays, Sundays or Holidays. We use USPS as our preferred shipping carrier. Some orders may be shipped using UPS, depending on delivery address. Shipping is non-refundable.
- Shipping to Alaska, Hawaii, and Canada is by Standard delivery only, and the average delivery time is 8-12 business days. Please note that orders to Hawaii, Puerto Rico, and Guam are shipped using USPS.
Orders shipped via standard delivery typically arrive in four (4) to ten (10) business days (Monday through Friday, not including holidays). All orders are processed and shipped within 1-2 business days.
*We do offer in-store pickup! Please state this in the comments section of your order (include the date and time you would like to pick up your package, as well as, the name of the person who will be picking it up) and we will waive shipping and have your order wrapped and ready when you stop in to pick it up.*